Adjust Your Business Sales Strategies
Fluctuations in the economy, changes in business customer interest and dips in demand may cause slowdowns in your product or services sales. But in this strong economy, if your sales numbers continue to drop off, it may be time to assess the structural soundness of your sales strategies.
Four pillars of a solid sales process:
- Synergy with marketing. If you have a sales team or if your professionals are responsible for new business development, it’s important to coordinate sales efforts with the marketing team. Your marketing department has a responsibility to provide some assistance and direction in generating leads. And the marketing department can provide communications tools to support your sales efforts. It’s also a good idea to have your marketing professionals develop a customer profile that identifies the attributes of your customers. This knowledge can help you target potential customers who are likely to want/need your product or services and frame your messages. Creating a broader universe of customers who are likely to benefit from your offerings will add focus and opportunity to your sales efforts.
- Active responsiveness. A sense of urgency is crucial to the sales process. Whether a prospect responded to some form of advertisement or online posting, making timely and appropriate contact creates the groundwork to connect to potential customers. If selling your product or service requires a face-to-face presence, making and keeping of appointments is critical. Gather data on how quickly your team members are following up on leads and make improvements as necessary.
- Clear documentation. There will always be some degree of recordkeeping associated with sales. Your team members will interact with many potential customers and must keep track of what was said or promised at each part of the sales cycle. Fortunately, today’s technology provides a variety of customer relationship management software (CRM) packages to help track sales activities, many assessable via a smart phone. Effective performers spend most of their time calling or meeting with customers so CRM software can ease the burden of tracking their activities.
- Constant Contact. Although the economy is strong, the future is still uncertain. The best defense against ups and downs in the economy you can’t control, is to maintain strong relationships with your customers, thus building loyalty to your product or service. And the way to do that is through constant communication with your customers. Build relationships with them. Once a relationship is established, your customers are less likely to abandon you based on price alone. Also evaluate your team for sales fatigue. It may be time to increase incentives or hold a sales retreat with a motivational speaker to get everyone energized and focused.
Ciuni & Panichi, Inc. professionals have been helping businesses achieve success for the past 45 years. In addition to providing financial services, the firm has a full menu of advisory services available help for-profit and not-for-profit organizations achieve their goals. To learn more contact Mike Benz, Ciuni & Panichi, Inc. Executive Advisor, at 216-831-7171 or by email here.
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